COER (Customer Oriented Enterprise Resources) uses a successful approach for recruiting, motivating and retaining highly qualified professionals.

There are jobs. And then there are rewarding careers. Rewarding people is central to our way of thinking. The COER culture is driven by a long-term commitment to our people’s lives and well being. As part of the COER family, you will enjoy a highly competitive benefits package in recognition of the contributions you make to the success of the business.

As a dynamic and growing IT and Healthcare services company, COER has experienced growth and high customer satisfaction as a result of one overriding factor – the quality of our workforce. COER is connected to the “best of the best”. Our people make the difference. We utilize our expansive database to search for qualified candidates best fit for each company. Many of our employees are direct referrals from other employees. Our extensive candidate vetting process ensures quality employees.

Applying cutting-edge technology is just our daily practice. At COER, you can do more. Being a market leader, COER provides you with great opportunities to make new things happen. You can unleash your full expertise, to maximize your potential, and above all, always be challenging yourself. Join COER – be an innovator!

You Will Never Stop Improving

We believe that people are our future. And to sustain the strength within, we must invest in your success. At COER, learning is part of our way of life. Continuous training and development is necessary is today’s challenging global economy. We want our employees to be the most well rounded professionals in the various industries we serve. COER offers training and development programs developed for our people, by our people.

  • Comprehensive Training Programs
  • Orientation Training
    Helping you to adapt to a new environment
  • On-the-Site Training
    Guidance by Department Manager
  • On-the-Job Training
    Internal & external training opportunities and programs
  • Mentoring
    Encouraging senior staff to help new employees
  • Employee Evaluations
    COER will conduct quarterly reviews with our employees. We are fully engaged at all times
  • Complete Career Path Training and Development
    Finding opportunities to ensure our employees remain with us long-term
  • Encouraging and Knowledge Sharing Between Teams
    We are built around the philosophy of ONETeam. Seamless integration between COER and our partners is essential

Diversity Is Our Answer

We are committed to diversity. We believe diversity will lead us to discover the pressing needs in the market – and therefore breeds innovation and success. We strive to recruit and retain a diverse workforce, valuing every unique perspective of all employees. At COER, you will work with professional talents from different backgrounds and nourish yourself in a creative environment without borders.

Standard Practice

ICS | COER is accredited at CMMI Level 3 maturity, ISO 20k and ISO 9001. We work diligently to continuously improve the methods and processes we rely on to successfully deliver consistent services to our customers.

EEO and Compensation

ICS advocates and practices Equal Employment Opportunity, promoting the hiring of applicants, based on their qualifications, including minorities, veterans and handicapped individuals.

ICS provides its employees with competitive compensation packages, encompassing wages and benefits, acclimated to the appropriate geographic area.

Compliance

ICS ensures that all personnel maintain ADP/IT – I, II, III sensitivity designations, are in compliance with the Office of Personnel Management. ICS employs a local security officer, which is located at ICS HQ in Vienna, VA, and ensures compliance for each respective client’s needs.

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Information Technology

COER understands the evolution towards Cloud, Data Management, Enterprise Mobility, Cyber Security and Social Media within the IT sector. In today’s ever-changing technological world, organizations need trusted partners to provide specialized IT skills. More than ever, dependency on the specialized skilled consultants is paramount to the success of your business. Because your IT infrastructure can frequently change, IT staffing requirements also can change. As a result, Human Capital solutions are no longer a luxury but a necessity. COER understands the nature of your IT staffing requirements and has organized a network of highly qualified consultants that offer an impressive inventory of skills including hardware, software, operating systems, databases, programming languages and numerous IT methodologies.

Healthcare

The healthcare industry is looking for professionals in the key areas of Security, Big Data and Program Management. Electronic health records, digital and wireless medical devices, healthcare reform and an aging population all point to healthcare as a stable, long-term choice for IT careers. New advancements in technology are changing the way patients and health providers interact with the healthcare system. These technologies accelerate the flow and availability of personal data, empower and engage patients in their care, and can help identify safety issues or errors before they occur. Data management, security and the evolution towards electronic health records (EHR) is driving the need for specialized professionals to fill these critical roles.

COER is committed to provide IT and Healthcare industry leaders with professional experienced talent with connections to technologists and clinicians across the globe.

ONETeam allows teams, while working on-site, to fully integrate into the culture of the client and vice versa. We ensure our teams work effectively with the client, while giving the client a sense of seamless integration into their staff.

ONETeam is a discipline bringing our clients, employees and COER together. Candidate assessment and client profile matching is always performed and COER ranks the candidate’s overall assessment score against our client’s specific requirement. We understand the client’s culture and we know what they want and what type of employee will fit in their particular environment. A match ensures full integration into our client’s organization, resulting in better retention and increased productivity. We listen. We deliver.

ONETeam was founded in 2010, during the 2010 U.S. Decennial Census project, which involved remote teams, geographically dispersed, working on a short timeline, to deliver a successful product.  The ICS COER – Human Capital team worked closely with the IT team to determine what kinds of benefits could be of value to these teams, while they worked on site.  These included Mobile Office – bringing HR staff to the teams; weekly catered get-togethers, team recognitions and other benefits and to promote an environment that gave these teams a sense of community, or ONETeam.

Our approach to ONETeam leads to many successful engagements, producing exceeded performance results and allows us to build deeper relationships with our clients. ICS is now expanding its offering to include commercial clients with the introduction of COER – Customer Oriented Enterprise Resources.

Our Unique Screening Process

When screening candidates, experience is considered a primary component however, a successful candidate’s background must be supported with relevant education and training, excellent references, and effective communication skills.

Three or more staff members interview potential employees, with at least one interviewer having technical skills directly related to the job requirement. A candidate’s résumé and references are researched prior to finalizing a recommendation for hire. Once approved, the candidate will officially be made an offer and will begin performing at the earliest possible date.

Our Human Capital Management Practice

ICS project teams and COER employees rely on our Human Capital Management (HCM) staff to provide the full range of services to build and maintain high performing project teams. Individual project leadership teams work closely with the HR staff to create and maintain performance and career development objectives for each member of the project team. Opportunities to invest in skills development are identified and appropriate training classes are scheduled to meet the needs of the individual professional. Technical mentors work with every individual to ensure they continue to expand and strengthen their areas of expertise. Our recruiters consist of mavens with a comprehensive knowledge of recruiting processes and best practices. We utilize best-fit staffing and HR practices.

Market-driven Salaries

ICS and COER offer competitive, market-driven salaries that are necessary to attract and retain skilled employees. Staying a competitive industry participant, we establish salaries appropriate for the professional and technical skills required in the geographic area where the work is performed.

Compensation Plan

We offer an Incentive Compensation Plan whereby employees are recognized for excellence within their respective roles or for going above and beyond their designated duties. These incentivized rewards may take the form of bonuses, cash awards, or salary increases. These incentives will directly benefit the project by motivating our personnel to maintain quality performance and contribute to the achievement of the project objectives. Additionally, our highly competitive benefits program recognizes the diverse needs and goals of each employee. This comprehensive program includes health care with a preferred provider, dental care, life insurance, accidental death and dismemberment insurance, short/long-term disability insurance, and a 401(k) Retirement Plan.

Our Database Grows and So Does the Demand for Great Talent

Minimizing the need for outside personnel resources, ICS and COER continues to build our highly qualified staffing pool of professionals in anticipation of business growth. Recruiting is ongoing and candidates are selected not only on the basis of the specific skills they bring to a project, but also for their ability to fit within the client’s culture and their potential to grow and advance.

Thus, our team maintains a personnel database with over 5,000 qualified professionals that details the areas of expertise, education, and years of experience of current employees, as well pre-screened candidates.

Join ONETeam today!