ICS Rolls Out Premier Call Center Solution and Sets Sight on Exceeding Industry Call Center SLAs

Vienna, VA – August 11, 2014. ICS has successfully rolled out its premier call center solution servicing more than 2000+ customers per day of operations. Call center agents are successfully managing their service calls with extremely negligible wait times,  where per call wait times are trending further downward. As explained by Mike Poel, EVP of IT [...]