Mike Poel joined ICS in 2012 as an expert in technology and management practices, with over 30 years of progressive management experience in various technical fields. Mr. Poel graduated from the Unites States Military Academy at West Point.
In addition to his role as CEO/COO, Mr. Poel is responsible for the design, implementation and operational management of IT and related organizations, in the U.S. and overseas markets, and focuses on the achievement of consistent operational success as a key foundation for the overall ICS business portfolio. As part of achieving long-term operational proficiency across the organization, Mr. Poel places significant leadership emphasis on ensuring effective identification and implementation on operational optimization opportunities (process, efficiency, cost, compliance) at all levels, and successful initiative and mission accomplishment (on time, within budget, plan alignment, customer satisfaction).
Mr. Poel’s program management focus and capabilities encompasses strategy and planning, enterprise architecture, standards/controls (ITILv3/ISO9001 & 20k/CMMI3), initiatives/projects, enterprise objectives/analytics/reporting, budget/TCO, personnel/staffing, training, organizational effectiveness, software/hardware/services acquisition, service providers, risk management, system development methodology, asset portfolio, outsourced support, customer relations, and contract/customer management.
Mr. Poel has extensive expertise and proven success prior to and during his tenure at ICS leading programs involving comprehensive enterprise management (infrastructure, platform, applications, disaster recovery/contingency) and application development requiring requirements definition, design and technical specification, environment implementation and refinement, quality assurance and testing (e.g., stress, functionality/regression, integrated), ITSM and related processes/systems (system/application monitoring, service, change, incident/analysis/response, problem, asset/CMDB, capacity, security (e.g., access, roles, security monitoring/analysis/response, auditing, software updates and controls), and EOC operations implementations/ongoing management (console views, service levels, coverage, escalation, coordinated response [e.g., enterprise, external integration, physical plant, security].
Mr. Poel focuses ICS technology activities with a future vision toward solutions that have a strong foundation on system, database, network, storage, backup , and automation administration, and aggressively integrate and evolve key current and evolving technologies including virtualization, cloud (private, public, hybrid, community, XaaS), Virtual Desktop Infrastructure (VDI), mobility management, big data, and security/information assurance.
Prior to joining ICS, Mr. Poel managed various technology functions within Fannie Mae’s IT division for over 13 years. Key among his successes at Fannie Mae was successfully leading enterprise and application operations, rapidly implementing a large restatement technical operations organization in compliance with Sarbanes-Oxley (SOX) directives, and extensive enterprise asset management resulting in significant long-term cost savings benefits.