Antitrust Division (ATR), the Department of Justice (DOJ) is under pressure to modernize its IT Infrastructure, applications, service desk solutions and processes, as the growth of the US economic market is leading to increased workloads. The agency is in need to leverage advanced technology and transform digital infrastructure that would enable it to meet its mission in enforcing and providing comprehensive guidance on antitrust laws and principles.
2022, ICS Nett was awarded the contract as a sub to NDi and the potential scope of work includes Service Desk, CRM and other IT services.
“We are excited to work with NDi in supporting ATR’s digital modernization mission.” said Kwasi Speede, Executive Vice President, ICS Nett. “We are continuously engaged with NDi’s team and are in a uniquely optimal position to support the mission with our qualified engineers, technical support and subject matter expertise. Our aim is to foster this synergistic partnership, and following our partner’s leadership, optimize value delivery to provide the highest standards of service excellence for ATR and its many stakeholders.”
ICS Nett is potentially looking at supporting transformational Service Desk and CRM solutions implementation that will play a critical role in increasing ATR’s employees’ efficiency, boosting agency’s customer satisfaction and ensuring operational sustainability. All services will be delivered in accordance with ATR’s strategic IT modernization goals, and will be scalable and flexible to support high-compute workloads, and agencies transition to Zero Trust architecture.
Network Designs, Inc. (NDi) was awarded as a prime a 5-year contract by the Department of Justice (DOJ) on the Information Technology Support Services (ITSS-5) Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract SDVOSB track to support IT Modernization efforts for the Antitrust Division. NDi is a service-disabled, veteran-owned small business that offers resilient network and technology solutions.
Service Desk serves as a single point of contact with your IT departments and it plays a key role in both Customer Experience (CX) and Employee Experience (EX). Automation, AI and chatbot technologies are proving to be extremely effective in improving efficiency, streamlining processes and managing repetitive tasks without human input. ICS Nett Service Desk solutions enable organization capitalize on intelligent technologies to reduce the costs, scale processes, improve security measures and transform to customer-focused organization.
Sign Up and Never Miss Out on What We’re Up To
