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ICS Nett, in collaboration with Omilia, is partnering to introduce the first natural language IVR (Interactive Voice Response) experience integrating AI (Artificial Intelligence) and NICE inContact CXone (Contact Center Platform). AI technologies provide for more intelligent and data-driven call handling through Predictive Analytics allowing customers to fully utilize a self-service model. This enriched solution helps government/civil agencies deliver personalized, intuitive, and human-centric services while enabling automation that is both scalable and cost-effective.
Our federal and civil clients require customer-centric approaches to enhance customer satisfaction, improve service delivery, and foster greater trust and engagement. However, customer expectations for real-time seamless interactions across different channels (social media, text, email, & more) have evolved and therefore, raise demands for our government clients to stay ahead with multi-channel options and a…
The mission of the Antitrust Division is to promote economic competition through enforcing and providing guidance on antitrust laws and principles with program areas covering criminal enforcement, expert analysis, international anti-trust, and merger enforcement. The Department of Justice Antitrust Division (ATR), sought to modernize and streamline its Enterprise Service Desk operation.
The mission of the Antitrust Division is to promote economic competition through enforcing and providing guidance on antitrust laws and principles with program areas covering criminal enforcement, expert analysis, international anti-trust, and merger enforcement. The Department of Justice Antitrust Division (ATR), sought to modernize and streamline its Enterprise Service Desk operation. Their goals include bringing…
ICS Nett develops and implements new methodologies which improve the Intelligence Agency information protection, A&A, document controls in accordance with the DoD Information Assurance Certification and Accreditation Processes such as DIACAP, NIST and RMF. Delivering Enterprise Architecture Services, Systems Engineering, Cybersecurity, and Computer Network Defense Support.
To better align itself for future missions, which included large organizational restructuring, DOD Intelligence agency acquired the task to facilitate new personnel security investigations, security education, certifications, and awareness training. All while providing integrated security services to the DOD and overseeing protection of national security assets. To safeguard production and assure complete confidentiality, ICS Nett…
ICS Nett placed a spotlight on their innovative capability when a state-of-the-art cloud solution was proposed for WMATA's SmarTrip® Regional Customer Service Center (RCSC). This call center solution, comprised of NICE inContact (ACD/IVR), Salesforce (CRM), and Tableau (Reporting), was the first of its kind for WMATA who previously operated with an on-premises ACD/IVR solution. The new and improved RCSC was delivered in under 4 months from the ground up to "GO Live" and included a physical build-out, in addition to the technology implementation.
ICS Nett won the WMATA SmarTrip® Regional Customer Service Center (RCSC) and was challenged to deliver our cloud-based solution within the less than 4-month deliverable date. The physical location had to be built out for a call center according to the specifications in our winning proposal and the right people had to be hired to…
ICS Nett successfully migrated the data center infrastructure and customer computing platforms from a 100% physical hosting infrastructure to a 95% virtualized environment within 4 years resulting in Government cost-savings and energy efficiency.
ICS Nett fully understood DHA’s challenges of processes of data integration for published national standard terminologies on multiple domains. This was only a small piece of an emerging data science for DHA’s core sustainability. To support DHA’s commitment to medical excellence, ICS Nett’s mission encompassed a wide range of support from Architecture, Advanced Concepts and…
Introduced and rolled out the first of its kind enterprise mobile application and platform solutions for the Federal Aviation Administration (FAA) and its service groups. We developed governance, security architecture, EA, and mobile application development standards for FAA ATO, and executed rapid deployment timetables for each pilot, from concept to deployed capabilities in less than 90 days.
The FAA required assistance to develop and implement cross-browsers and mobile applications present real-time data for weather, U.S. airports, safety compliance, maintenance and more. The FAA had been exploring the use of mobile applications to enhance aviation safety, improve efficiency, and provide improved information and services to pilots, air traffic controllers, and other stakeholders. ICS…
ICS Nett provided Design-Build services for Tier III+ Uptime Certified Data Center for Jeddah in the Kingdom of Saudi Arabia. Data center features 99.982% availability, a state-of-the-art cloud and VDI systems for strictest cybersecurity requirements. The effort supports KSA government in achieving Vision 2030 that is driving digitalization and requires reliable, redundant and efficient Data Centers and scalable IT infrastructure.
Saudi Vision 2030 is driving digitalization in the Kingdom of Saudi Arabia. KSA government requires Data Centers and IT infrastructure for scalable operations and has high capacity to support high-density and compute intensive requirements. ICS Nett was contracted for turnkey delivery Data Center and 24/7 Operations Center. Data center was required to be accredited by…
ICS Nett exceeds expectations by providing a comprehensive platform enhancing visibility and controls while streamlining overall operations for improved financial, supply chain, customer service and schedule management. ICS Nett solved labor constraint issues and provided sound road map to help Sunrays become self-sufficient and self-sustainable.
ICS Nett was challenged to provide a technical and strategic approach using SolDev and Microsoft AX in order to harness and exceed Sunray’s potential and achieve an overall transformation of its business. ICS Nett would have to solidify future business opportunities by applying emerging technologies such as AI and data science, Machine Learning, advanced cloud…
Our client is the leading defense contractor for the U.S. Department of Defense, U.S. Navy and International Governments. Ensuring systems, equipment and spare parts availability at cost-effective way is of critical important. ICS Nett developed a custom-tailored Supply Chain Management Software (SCMS) enabling our client for efficient resource management, real-time visibility and high-value analytic data.
ICS Nett’s automated Supply Chain Management System (SCMS) provides Program, Production, Procurement, Warehousing, and Maintenance Management using a Computerized Maintenance Management System (CMMS) built on the Department of Defense (DoD) supply chain principles. Using Microsoft Dynamics 365 (D365) combined with a cloud-based Enterprise Resource Planning (ERP) solution, centralizes inventory and maintenance information that enhances and…
ICS Nett played a key role supporting the Fannie Mae Restatement by designing, building, staffing, and managing the 24x7 Restatement Operation Center (ROC). After Fannie Mae's agreement with OFHEO in September of 2004 and March of 2005, ICS Nett supported and managed multiple technical projects to support required compliance for Fannie Mae’s financial reporting. These included technical processing for restructured accounting practices, capital management, reorganized roles for segregation of duties, corporate governance, internal business controls, and compensation processes. The outcome from these Restatement efforts supported Fannie Mae’s mission to realize a positive future for home buyers and banks in the United States.
In order to regain status providing liquidity, stability, affordability and guarantees to thousands of banks, savings and loans, and mortgage companies in the United States, within a short period of time, ICS Nett took on reinstatement lifecycle activities for Fannie Mae. As subject matter experts, ICS Nett was requested to support designing, building, staffing, and…
ICS Nett provided transformative solutions for the Census Bureau (BoC) automating paper-based surveys. We demonstrated leading-edge innovation, and helped BoC to create a roadmap for the transformation of operations towards more mature levels of service integration that achieved increasing business benefits associated with higher levels of systems integration maturity. Our solutions tremendously improved user experience, government-citizen collaboration, and earned our company awareness as “Innovation—Collaboration—Synergy".
During challenging times, U.S. residents were hesitant to respond to US Census surveys. Just when data and innovation changes in technology were just started to speed up, the US Census was in dire need to fulfill critical tasks to run Census surveys across the country in 2010. Prior census surveys were done by paper and…
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